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Frequently Asked Questions

COMPUTER VIRUSES

What is a Computer Virus?

Viruses can go unnoticed for a long period of time, causing no harm to your computer system. However, some viruses may cause severe damage to data files or your computer's hard disk drive resulting in reformatting your computer's hard drive in order to remove the virus. Viruses can affect your computer's memory, damaging files that are opened when using your computer.
Even if the virus is considered to be a "non-damaging" virus, it occupies the computer's hard drive, memory and CPU processing time which are essential resources needed when operating your computer system.


So what is a Trojan Horse?

A Trojan Horse is a program that pretends to be a safe application, showing no results when executed on your computer system, but surprises the computer user with horrible consequences when detected. Unlike a virus, a Trojan Horse does not replicate, but they are similar when causing damage to the computer system.
A Trojan Horse usually operates in the background of your computer as another open program and is accessed by the hacker and controlled by a remote computer system. With a Trojan Horse installed the hacker can manipulate your computer system for their own needs. They can use the infected computer system to attack other Internet user's computers, open-mail relay, add or remove files and programs on your computer, or gain all of your personal information stored on your computer system.

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How about Worms?

A worm is a computer program that duplicates copies of itself which it spreads on its own. Unlike a virus, worms do not infect other computer programs or files. To spread these program copies it has created, the worm virus will attempt to infect other computers within a network, e-mail or through Internet Relay Chat.
The worm virus can also infect several different registry keys, and replace important boot up files. So when you restart your computer it will change the normal boot up file you would use to start up your computer to the worm virus file, so once you are up on your desktop the worm virus is ready to act and spread itself. When trying to eliminate the worm virus, if you do not remove all infected pieces of this worm your infection may continue to become worse.

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So how can I keep from getting Viruses?

The best way to protect your computer from a virus is by installing virus protection (anti virus) software. This software scans your machine (usually when you start it up), locates and removes any viruses that are found. 
It is important to upgrade your virus protection software regularly as new viruses appear every day.


Click the image below to request information regarding virus protection software/service plans currently being offered:


COMPUTER SPYWARE

How does spyware get into my PC?

Spyware is usually downloaded with free software (shareware). If you have ever downloaded free programs, or music from the internet, no matter how innocent they seemed, there is a good chance they contained other programs that you didn't expect to install.

The user license for shareware may tell you that other programs will be installed, but these companies rely on the fact that not many people read the legal jumble in the user license.

 There are other ways that your privacy can be violated via the internet, such as just visiting certain websites, the use of certain browser toolbars, and from infected email you may have opened.

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What different types of spyware are out there?

There are many groups of programs under the broad term of spyware, lets break down the most popular, and take a look...

Adware: Mainly low risk. These are programs that are quite often embedded in freeware, and mainly display advertising messages to you, in the hope that you will click on them with the possibility that you will buy products or services from their principle sites.

Spyware: Medium to high risk.  Similar to adware, but spyware also transmits data to the relevant companies about your surfing habits, in order to bombard you with more targeted advertising messages.  Spyware can also be more sinister than this, as far as recording personal details such as credit card details, social security numbers, and bank details etc.  It can also open the gateway for other malicious program downloads such as trojans and malware, and is notoriously difficult to manually remove.

Trojans: High risk.  Disguised as something they are not, or hidden in seemingly innocent programs or files as attachments.  Trojan Horses can modify system settings, and perform undesirable functions within your PC.  Many trojans will allow hackers to bypass your existing virus, and firewall protection, and can be extremely difficult to locate or remove manually. 

Diallers: high risk.  These programs 'hijack' your dial-up modem, and force your internet connection via premium rate numbers.  Be wary at certain adult content sites, as this is where these programs are used most aggressively, but not exclusively. Many times they are downloaded with other spyware and adware to try and influence you back to the site, via constant pop-up advertising.

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Browser Hijackers: Medium to high risk.  Will change your home page settings, install unwanted toolbars, place shortcuts on your desktop, add to your favorites, redirect your browser to un-requested web sites, and report your surfing habits back to the parent company.

Malware: High risk. Short for malicious software, software designed specifically to damage or disrupt your system, such as a virus or trojan horse.  Malware programs are specifically written to inflict maximum damage, and potential loss of data from your PC.

Worms: High risk.  These are similar to viruses, yet are completely self-replicating.  This means that, unlike viruses which need to attach themselves to other programs, worms spread on their own, and are able to exploit the backdoor openings that certain spyware attributes can create.  Can be very damaging to your system.   

Key-loggers: High risk.  These programs record your every keystroke, including passwords, bank details, social security numbers etc.  The perpetrators of these programs are out to defraud you in a big way.

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Surely my virus protection would protect me from spyware?

Spyware, and viruses are closely related in as far as they can both cause damage to your PC, and also can allow access to your personal details, via hackers etc.  However spyware tends to install in a totally different way than viruses, and therefore bypasses your conventional virus protection and firewall.

Because spyware and viruses are closely related, they overlap to a degree, so you will find that virus software will 'catch' some spyware type infections, and vica-verca.

In a nutshell, the only way you can be completely protected is by using a good quality virus protection, firewall, and anti-spyware program.

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What can spyware do if my PC is infected?

At best, details of your internet browsing habits will be broadcast back to the owners of the spyware that has been installed on your system.

The purpose of this data gathering is to bombard you with advertising which closely relates to your interests, in order to have a better chance of selling you something.

Certain spyware attributes are malicious, and can cause system crashes, loss of data, or at least a very slow operating system.

At worst your personal details can be stolen and used against you in a variety of ways, such as credit card fraud, personal identity theft for obtaining credit, passports, insurance fraud and the like.

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Isn't it illegal for companies to distribute this kind of program?

Currently there is virtually no legislation regarding the use and distribution of spyware programs.  However government officials in various countries are looking into this, and laws could be passed in the future controlling the use of such programs.

However this could take years, and legislation would not stop the devious software producers, and hackers continuing with illegal activity, so the problem will quite probably get worse, not better.  


What advice can you give to help stop spyware?

We would recommend prevention rather than cure.  Stay away from dubious looking websites, always read the small print in the user license agreements especially with shareware downloads, and install and run a good quality anti-spyware program alongside your regular virus software and firewall.

Also, do not open email and/or attachments to email if you are not completely satisfied with their origin.

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Click the image below to request information regarding spyware software/service plans currently being offered:

 

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